We want you to love your Crafty Excuse goodies! If something isn’t quite right, please get in touch so we can help.

Returns & exchanges

We accept change-of-mind returns and exchanges on non-personalised items. Please contact us within 14 days of delivery to arrange your return.

Items must be unused, in their original packaging and in the same condition you received them. Temporary tattoos must be uncut and unapplied.

Please contact us before sending anything back so we can provide return instructions.

Personalised & custom orders

Because personalised items are made especially for you, we don’t accept change-of-mind returns or exchanges on these products.

If your item arrives damaged, faulty or different from the design you approved, please contact us so we can make it right.

Please check all names, dates, spelling and design details carefully before approving your artwork.

Return postage

For change-of-mind returns and exchanges, customers cover return postage and any postage required to send replacement items. Original shipping charges are not refundable for change-of-mind returns.

We recommend using tracked postage and keeping your proof of lodgement.

If the return is due to a fault or an error on our part, we’ll cover reasonable return postage costs.

Refunds

Once we receive and inspect your return, we’ll let you know whether your refund has been approved. Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

For exchanges, replacement items are subject to availability. Any price difference will be confirmed with you before we proceed.

Damaged, faulty or incorrect items

Please contact us as soon as you notice an issue, including your order number, a description of the problem and photos where possible. We’ll work with you to arrange an appropriate replacement, repair or refund.

Your consumer rights

Our products come with guarantees under the Australian Consumer Law that cannot be excluded. This policy does not limit your rights to a remedy where goods are faulty, unsafe, not as described or otherwise fail to meet a consumer guarantee. Change-of-mind conditions and timeframes do not apply to these rights.

Need a hand?

Contact us through our website with your order number—we’re happy to help!