Every good party needs a little Crafty Excuse! Here’s what to know about getting your goodies to your door.

Processing your order

Please allow approximately 5 business days for us to prepare and dispatch your order. Personalised designs requiring approval may take longer while we finalise your artwork with you.

Processing time is separate from delivery time, so please allow for both when ordering for an event.

We can fast track your order - just add Rush My Order at checkout

Shipping within Australia

Orders over $5 AUD include tracking. Available shipping options and any applicable charges are displayed at checkout.

Need your order sooner? Choose express shipping where available. Express shipping speeds up delivery once dispatched; it does not shorten our processing time.

Delivery times vary depending on your location and the selected postal service. Please allow extra time for regional and remote addresses.

International shipping

International orders over $15 AUD include tracking.

Estimated delivery times after dispatch:

• Standard tracked shipping: approximately 10 business days.

• Express shipping: approximately 3–7 business days.

• Untracked international shipping, where available: approximately 3 weeks.

These timeframes are estimates and may vary due to customs processing, busy periods or local postal delays. Any applicable import duties or taxes are payable by the recipient.

Tracking your order

For tracked orders, you’ll receive tracking details once your parcel has been dispatched. Please allow time for the postal service to scan your parcel and update its tracking information.

Ordering for a special occasion?

We recommend ordering well ahead of your event. If your celebration is coming up quickly, contact us before placing your order so we can confirm whether your timeframe is achievable.

We’ll always do our best to help, but estimated delivery dates are not guaranteed.

Delivery details

Please double-check your shipping address at checkout. If you spot a mistake, contact us as soon as possible. We can update your address if your order has not yet been dispatched.

If an order is returned because of an incorrect or incomplete address, additional postage may be required to resend it.

Delayed, missing or damaged orders

If your order hasn’t arrived within the expected timeframe, or arrives damaged, please contact us with your order number and any relevant photos. We’ll help investigate and work with you to resolve the issue.

Need a hand?

Get in touch through our website with any shipping questions—we’re happy to help get your party goodies on their way!